Here are some of our most frequently asked questions.
Do you have a different question? Reach us directly through our Contact Us page.
Q: How do I pay for service?
A: Home Computer Shield: Customers may pay for the Home Computer Shield using Cash, a Check, a Debit Card, or a Credit Card.
Business Computer Shield: Customers may pay for the Business Computer Shield using a Personal Check, a Business Check, a Debit Card, or a Credit Card. Cash and other forms of cash payment including Money Orders, Cashier’s Checks, and Bank Checks will be refused immediately.
Q: When does my service begin?
A: After you sign up and provide us the first month’s payment for service, your service begins immediately.
Q: What happens after I sign up for service?
A: We schedule an appointment to come on-site, install and configure our remote access software for remote support on all of the computers covered under your service plan. Each covered computer will also undergo a Computer Maintenance process that will include a disk check, bloatware removal and malware cleaning. Once the first appointment is finished, please ensure that you contact us immediately if you have any issues with computers covered under your current service plan.
Q: What if I have an emergency outside of my plan’s coverage?
A: Emergency calls are billed at the consultant’s standard hourly rate. See consultant for further details.
Q: Will you keep my data safe?
A: The I.T. General is fully committed to ensuring that your computer(s) are in complete working order and that your data is intact. However, we cannot guarantee that data loss will not occur during servicing and strongly encourage our members to make regular backups of their most important data. Accidental data loss, whether due to complete computer failure or an accident from servicing, is not covered under any Computer Shield plan.
Q: Do you cover part costs?
A: The I.T. General provides limited coverage for part costs with the Business Computer Shield plan at the Elite level of Service. All other plans offered by The I.T. General require part costs to be covered at full cost by the customer.
Q: Are the plan fees refundable?
A: The I.T. General is fully committed to providing you the best computer service in Metro Detroit. In order to provide you with the best service, we require a commitment to service from all of our members. While any fees paid into the plan are non-refundable, you may cancel the plan at any time for any reason.